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Orders & Delivery
Hong Kong Island (including the Peak)
1) Order cut off 11pm Tuesday → delivery on Friday
2) Order cut off 11pm Friday → delivery on Monday
Discovery Bay, Tung Chung, Ma Wan (Park Island), Sham Shui Po, Tai Kok Tsui, Sha Tin, Ma On Shan, Tai Po:
Order cut off 11pm Friday → delivery on Tuesday
Tsing Yi, Tsuen Wan, Kowloon, Wong Tai Sin, Tseung Kwan O, Sai Kung, Kwai Chung, Tuen Mun, Yuen Long:
Order cut off 11 pm on Tuesday → delivery on Friday
* Some remote areas we cannot deliver to; if you are not sure, please contact us before placing an order.
VegBasketdoes not require your to pre-register an account.An account will be automatically generated the first time an order is placed. Just open the site, add your food to the shopping cart, go to check out, enter your info and address, then pay.
In short: Spend $500, Free Pickup from Truck • Spend $1500, Free Delivery to Your Door.
Pickup from Truck means that we will deliver to the downstairs area of your house or estate. We will call you when we approach, and you will come down to meet our truck and pick up your goods. The shipping fee for Pickup is $30, and you can get Pickup if you purchase over $500.
Home delivery means that we will deliver your order to your door. We will call as we arrive, then our driver will bring your goods up. The shipping fee for this shipping method is $50, and you can get free home delivery with a purchase over $1500.
Your order will be packed in its own bag. This will be placed in a cool box with ice bags to maintain maximum freshness. Depending on the the size of your order, there will be one or more Order Bags in each cool box. We will give you your own order Order Bag directly to you.
After the order is placed, you will see the confirmation page and receive an email. You can check your order details in the email or log in to your account here to check the details of the previous order.
If you tick the box when paying with credit card, you won’t have to enter it again next time. But we don’t keep it ourselves.Your number is stored only in the servers of Stripe.com, our credit card processor. Millions of companies in over 120 countries use Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Entered the wrong info? No problem. Just let us know right away and we will update your information to make sure your order still goes to the right place.
Is your order all OK?
We look forward to helping you with anything you need. Whether it’s a question about product, delivery or anything else; you can talk to us via email, phone, WhatsApp or Wechat. If you need help any time,Contact Us.
We have simplified our ordering process to minimise mistakes. But our packers occasionally read a character wrong, and oops! You got the wrong item. Not to worry, just take a photo, and apply for a refund.
Not to worry! Just take a photo and apply for a refund.
We make our best efforts to choose the best quality fruit and vegetables for you. Our purchasers get to the wholesale markets at first light, so they can pick the best stock for you. We also pack and treat all products with the utmost care. Still, sometimes fruit or veg is bad on the inside, and sometimes things get damaged in transit. And sometimes packing mistakes happen. If you have any problems, just let us know or directly apply for a refund. More info below.
In the website, click into My Account, thenMy Orders, and click the "Refund" button next to the relevant order. Tick the checkbox next to the product to be refunded, select the reason for the return, and type in the basic reason for refund. Please attach photos for any damaged or un-fresh goods. The customer service staff will process your refund within 24 hours."Refund Through Manual Method" means that your refund will go to your credit card or other payment method you used. "Customer wallet" refers to an amount that can be deducted from the price of you order amount next time you place an order. If you have unused funds in your wallet, you can ask for for your money at any time, and we will return it via the payment method you originally used. Please note that credit card refunds will take about 10 days).
Go to main page of My Account, where you will see the coupon code for the refunded amount. Copy and paste the into the "enter a coupon" field at the top of the checkout page.